Subscribe & Save
Terms & Conditions
“Subscribe & Save”
1.1. This is a subscription service offered by Mark and Chappell Limited. We reserve the right to vary the prices from time to time. We reserve the right to change the repeat order benefits, the discount amount and delivery offer at any time.
1.2. “Subscribe & Save” products will ship automatically based on the frequency you select until you cancel. By placing your order, you are authorising us to charge your card for future orders at the frequency you have selected.
1.3. You can change the frequency or cancel your subscriptions at any time by contacting us at enquiries@vetiq.co.uk.
2.“Subscribe and Save” Discount & Promotions
2.1. If you subscribe to one product in one subscription order, you’ll receive a 20% discount.
2.2. For other “Subscribe & Save” discounts and promotions please check www.vetiq.co.uk website regularly. Any non-subscription discounts or offers are not eligible to be used in conjunction with products purchased via “Subscribe & Save” service.
2.3. Any service log-in details, promotional or discount codes provided with the “Subscribe & Save” service are strictly for the sole use of the subscriber. Such details should be kept confidential and not shared with any third parties. For further details please also refer to our Website Terms of Use.
2.4. Any service log-in details, promotional or discount codes provided with the “Subscribe & Save” service are strictly for the sole use of the subscriber. Such details should be kept confidential and not shared with any third parties. For further details please also refer to our Website Terms of Use.
3.“Subscribe and Save” Delivery, Cancellations & Returns
3.1. Free delivery is available on all subscription orders over £20.00, after the subscribe & save discount has been applied.
3.2. If any “Subscribe & Save” product is not available on the day it is scheduled to be dispatched, we will notify you of the delay and will attempt to fulfil the order once every 7 days over three-week period. If the product does not become available during that three-week period, we will notify you that the order has been cancelled and we will attempt to send the next order on schedule.
3.3. If any “Subscribe & Save” products are no longer available, we will automatically suspend your subscription for that product and advise you of this, and no additional orders associated with that subscription will be placed. If any suitable replacement exists, you will need to create a new “Subscribe & Save” subscription order for that product.
3.4. If any problems arise with your delivery address or payment method, that we are unable to address, we will notify you via e-mail using the e-mail address associated with your subscription. In such cases, your “Subscribe & Save” subscription will be automatically placed on hold and no additional “Subscribe & Save” orders will be processed or dispatched until you resolve the problem and reactivate your subscription.
3.5. All returns under “Subscribe & Save” are subject to the Mark and Chappell Limited Delivery & Returns Policy.
4. “Subscribe and Save” Termination
4.1. We may terminate your subscription at our discretion without notice. If we do so you will only be charged for orders that have been dispatched to you.
4.2. You can cancel your subscription at any time. To avoid being billed for the following subscription period you need to cancel your subscription 24 hours prior to your subscription renewal date. If you do not cancel at least 24 hours prior to your renewal date, your subscription will be automatically renewed and we will charge your account using the payment method on your account.
